Workflow automation - create a record in another app where user doesn't have access

How to
#1

Hi!

We have created a couple of workflows where records are being created in another application when the status of a record is changed. These work well if the user has access to both of the applications but if the user does not have access to the second application where the record is created when they make the change, the workflow is not completed successfully.

This is of course quite logical, but is there a way to work around this?

#2

Hi Martti!

unfortunately this is not possible now to set up manually. However, in the future we are planning to make it work through a service user who creates the records on its own. But it is important to mention, that via service user you will not be able to see who created the record. But I believe that it will be much more helpful anyway. We will let you know once it is out!

Best wishes,

Michaela

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